Unified Communications: The Leading Authority
Tuesday, February 07, 2012According to the 2011 Customer Experience Impact (CEI) Report by Harris Interactive, by improving the customer experience – even slightly – companies can see significant increases in revenue. This begs the question, if such revenue is so highly influenced by mere percentage point shifts in customer satisfaction scores, shouldn’t companies be doing every little thing they can to increase their chances of positively influencing that score?
Monday, February 06, 2012If you haven’t been following the dialogue between myself and fellow analyst/blogger, Melanie Turek, on nojitter.com, here’s a quick recap.
Monday, February 06, 2012A big challenge that business organizations face is the fact that employees don’t want to carry two mobile devices, each with different form factors, operating systems, and user interfaces.
1871 Howell Mountain Road Saint Helena, CA 94574 United States Phone: 707-963-9966 Fax: 707-963-9944
Powered by Sitefinity CMS