CTLink - Unified Communications: The Leading Authority

Twitter – Monitor Your UC and Customer Support Channels

Monday, June 29, 2009
I think I’ll start a Twitter support group, as at least then I’d get some support. Last week I wrote a blog on my web site entitled “Twitter – the Black Hole of Customer Support”. A week

Mobile UC Payoff From Outside The Enterprise

Monday, June 29, 2009
Enterprises have to look for Mobile UC benefits for three constituencies in there organizations. The biggest and most important constituency will be their end users, especially if you include people outside of the organizations as well, i.e., customers, business partners, combined with CEBP.

Mitel Drives Change

Monday, June 22, 2009
Mitel is taking a bold step into the world of software – focusing on virtualization, hosted services, software as a service, subscription services, and more.

A consulting firm specializing in voice, data, video & wireless communications and collaboration

Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues.

In the early 1990s, Burton recognized the challenges vendors and the channel faced as they developed and installed integrated voice/data products. He became the leading authority in the voice/data integration industry and is credited with "coining" the term computer-telephone integration (CTI). Burton helped companies including Microsoft and Intel enter the voice market and helped AT&T (now Avaya), Mitel, NEC, Nortel, Siemens and Toshiba with their CTI strategies.

In the late 1990s, venture capitalists turned to Burton for help in evaluating potential investments in IP PBX start-ups. He went on to help these and other companies with strategic planning and partnering, including NBX (acquired by 3Com, Selsius (acquired by Cisco), ShoreTel and Sphere Communications.

In the early 2000s, Burton began focusing on what he believed were emerging technologies that would have an even more profound impact than IP on the converging voice and data industry.